Privacy Policy

Introduction

The Kamloops Symphony Society (referred to as "KSS", "we", "us", or "our"), operating under the names Kamloops Symphony Orchestra and KSO Music School, is committed to protecting the privacy and confidentiality of our patrons, donors, volunteers, students, and staff. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

1. Collection of Personal Information
   We collect personal information in various ways, including but not limited to:
   • When you purchase tickets, make donations, or register for events or programs.
   • When you sign up for our newsletters or other communications.
   • Through our website, social media platforms, and other online services.
   • During interactions with our staff and volunteers.
2. Use of Personal Information
   We use personal information for the following purposes:
   • To provide and manage our programs, services, and events.
   • To process transactions and issue tax receipts.
   • To communicate with you about our activities, events, and fundraising campaigns.
   • To respond to inquiries and provide customer support.
   • To improve our programs, services, and website.
   • To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
   We do not sell, trade, or rent personal information to third parties. We may share personal information with third parties in the following circumstances:
   • With service providers who assist us in operating our programs, services, and website (e.g., payment processors, mailing services), ensuring they adhere to appropriate privacy standards.
   • With government authorities or other third parties as required by law or to protect our legal rights.
   • With your consent or at your direction.
4. Security of Personal Information
   We take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps include physical, electronic, and administrative safeguards.
5. Retention of Personal Information
   We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once the information is no longer required, we will destroy or anonymize it in a secure manner.
6. Access to and Correction of Personal Information
   You have the right to access and correct your personal information. To do so, please contact us using the contact information provided below. We will respond to your request within the time frame required by law and will make the necessary corrections where appropriate.
7. Youth Privacy Considerations
   We recognize the importance of protecting the privacy of children and young people. The KSO & KSO Music School collects and processes personal information of youth and students under the age of 19 with the following considerations:
   • Parental/Guardian Consent: We require verifiable parental or guardian consent before collecting, using, or disclosing personal information of children under the age of 19.
   • Information Collected: The types of personal information collected from youth may include name, date of birth, contact details, school, and other information necessary for enrollment and participation in our programs.
   • Use of Information: Personal information of youth is used to provide educational services, manage student records, communicate with parents/guardians, and ensure the safety and security of students.
   • Access and Correction: Parents or guardians have the right to access and correct their child's personal information. To do so, please contact us using the contact information provided below.
   • Safety and Security: We take additional steps to ensure the safety and security of personal information collected from youth, including strict access controls and secure storage.
8. Cookies and Online Tracking
   Our website may use cookies and similar technologies to enhance user experience and track website usage. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.
9. Third-Party Websites
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.
10. GDPR Compliance for European Residents
    If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). These rights include:
    • The right to access your personal data and request a copy.
    • The right to correct any inaccuracies in your personal data.
    • The right to have your personal data erased in certain circumstances.
    • The right to restrict the processing of your personal data.
    • The right to object to the processing of your personal data.
    • The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
    • The right to withdraw consent at any time, where processing is based on consent.
    • The right to lodge a complaint with a supervisory authority if you believe your rights under the GDPR have been violated.

    To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

11. CCPA Compliance for California Residents
    If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). These rights include:
    • The right to know what personal information we collect, use, disclose, and sell.
    • The right to request the deletion of your personal information, subject to certain exceptions.
    • The right to opt out of the sale of your personal information. Note: We do not sell personal information.
    • The right to non-discrimination for exercising your CCPA rights.

    To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the time frame required by law.

12. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
13. Contact Us
    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
    Kamloops Symphony Society
    ATTN: Ryan Noakes, Privacy Officer
    330 St. Paul Street, Kamloops, BC V2C 5R8
    250.372.5000 | info@kamloopssymphony.com
14. Consent
    By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.
15. Acknowledgment
    We acknowledge and respect the importance of protecting the privacy of our community members and are committed to upholding the principles outlined in this Privacy Policy.